Parkshield Collection Ltd – Complaints Procedure

Parkshield Collection Ltd aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with us, please tell us.

If you are unhappy about any part of our service, please speak to the relevant staff member, manager or Director. If you are unhappy with an individual in Parkshield Collection Ltd sometimes it is best to tell them directly. If you feel this is difficult or inappropriate, then speak to the staff member's manager or the Director. Often, we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within Ten (10) working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Company Director Complaints
PO Box 320 Bramhall Stockport, SK7 0FP. All written complaints will be logged. You will receive a written acknowledgement within Ten (10) working days. The aim is to investigate your complaint properly and give you a reply within Ten (10) working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are still not satisfied, you may complain to our trade association.

We are members of the International Parking Community (IPC) Accredited Operator Scheme (AOS). The IPC is a DVLA Accredited Trade Association (ATA) and has a Code of Practice and an Independent Appeals Service (IAS) that allows a Motorist access to an independent adjudication process on the lawfulness of Parking Charges issued by their members. An important condition of being an AOS member is that operators must adhere to The Code. Further information can be considered at www.theipc.org

If you are a Member of Parliament and you are not content with the response, we have provided you with, you can refer this to the IPC who will investigate and provide you with a response. To make this process as simple as possible the IPC has created a communication portal on their website https://theipc.info/login for you to use. They have created a username for all members of Parliament. Your username will be your email address. An email will have been sent with your login details. There is an option for you to reset your password if you are unable to login. If you have any issues, please contact the IPC via email on mp.enquiries@theipc.info